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Customer Testimonials:

Below are a selection of testimonials made by Telford Motors customers.  

Subject: Re: CUSTOMER SATISFACTION FOLLOW UP.

I would just like to add that Jayne and Bret on reception were most helpful and everything was done in a polite and respectful manner!

I will use them again shortly for my service as this was only an MOT

Regards

Ken young

Subject: Re: CUSTOMER SATISFACTION FOLLOW UP

Amy

We were completely satisfied with the customer service and the speed of the service we had last Saturday. we would always recommend Peugeot and especially Telford Motors to family and friends.  By the way love the look of the new 108

thanks

Emma Norris

Subject: Re: FW: CUSTOMER SATISFACTION FOLLOW UP

Yes, completely satisfied ! as per your message, on all criteria, (including the final cleaning and valeting and nicely scented whiff in the vehicle!)

Many thanks

Kind Regards

Christine Simmons

 

Hi Lindsay,

Just a quick note to thank you and in particular Dean for changing our car over. 

It has been an absolute pleasure to deal with Dean and I cannot praise him enough, nothing is ever too much trouble for him and he always has a smile for you. In the last few weeks we have had the pleasure of Dean but also Fran, Brett and Jayne in service who are always so helpful and friendly. In my opinion the service you offer and the staff you employ deliver a far better customer experience than the large groups !!

Thank you both again

Nicki Smith 

 

 

Dear Sir

I would like to say just how pleased I was with the people in your Service Department.  I recently needed a service and MOT test. I have a disabled wife and was concerned about leaving here while the car was looked at. No problem, they picked up my car, did all the work then brought it back. They even gave the car a wash. A first class job!, please thank all those concerned.

Mr C. R. Poole

St Georges

Hi Lindsey,

Thanks for the message. I thought that I would reply as I work within the sales/service industry myself and appreciate how important feedback is. I Just wanted to let you know that we have had lots of experience in the past of both purchasing and looking for new cars (we went to several other dealers to test drive vehicles before finding yourselves online) and the service we received from Ian was both refreshingly professional and very helpful and friendly. Ian offered to stay late on one occassion in order for me to come in and sign the necessary paperwork which I found very helpful. We did not feel at all pressured into the sale and at the same time Ian was able to answer any questions we had and also helped by being a bit flexible with regard to adding a few extras that for us sealed the deal. I would not hesitate to recomend both Ian and Telford motors to friends and family and am pleased with my purchase thus far. I will no doubt be in touch when the car is due for its service or if I require any other Peugeot vehicles in the future.

 

Kind Regards,



Louise Johnson-Collins


 

Good Morning on behalf of my wife.

May I take this opportunity to thank all at Telford Motors for their help. Also we were extremely impressed with the professional manner of Jason who I’m sure will be a great asset to your company.

Best regards

Denys & Sheila  Brown

Dear Amy,

Thank you for your e-mail, I would like to take this opportunity to thank all the staff at Telford Motors for the friendly and helpful way I am greeted each time I visit. I would like to thank Richard for all his help when I show up unannounced in the showroom, and the service team who go out of their way to ensure my car is collected and delivered each time it needs a service.

Yours Thankfully

Reg Collins

 

Jayne   Feedback comments as requested

Easy to book service on line and very prompt phone call confirming date etc. Very helpful staff in Service Department. Good communication by phone and txt. Car ready when agreed, prompt pickup when requested.   Overall an excellent service from you.  

Regards   Mrs Tracey Smart

 

Amy

I can confirm that I was very satisfied with the level of service recieved from yourselves on Monday 18th November. All aspects including the booking in by Brett, the lifts to and from work and collecting the car where i was dealt with by yourself were of the highest standard.       Many thanks  

Chrissie Lloyd

 

Hi Francesca

As someone who works as a manager in retail and with the public every day, I know only too well that customers are very quick to criticise and seldom compliment good service.   My car was booked in for its MOT at Telford motors today. I dropped it off and expected a wait as I had no means to get back home. Jayne, however, told me there was no need to wait as she would arrange a lift home for me. This was great, but I had no way of getting back to collect. She assured me it was not a problem, I would be picked up again when my car was ready. And sure enough a lovely young lad, who, apologies, I have forgotten his name, gave myself and my daughter a lift back. Just after lunch, Jayne rang me to tell me the same person would come to collect me as my car was ready for collection. Within 10 minutes he arrived and took me back. As we parked up next to my car I noticed it was a little cleaner than before, and the same lad told me he had given it a Hoover and cleaned it for me too.    I am so impressed, Chris Bennett, who carried out the MOT was brilliant too, he showed me where to book the car in when I first arrived, so please please pass on my heartfelt gratitude to everyone.    I will definitely return, and more importantly recommend Telford motors to family and friends. Infact, my daughter will be booking her car in, in the next few weeks.    please ensure your team are praised, as again, I know, only too well that feedback does not always get passed on....unless it's bad!    Thank you again      

Jude Ayling-Whitehouse

Hi

I would like to thank all at Telford Motors for the kind and courteous staff in looking after my car. the showroom although undergoing alteration was clean neat and tidy. Thank you once again. I will be back soon to pick up my new car.    

A Lovatt

 

Hi Amy

I nearly brought a Vauxhall last year but decided that with the service I get from Peugeot and the reliability of the cars, I stuck with you.   I am pleased to say the service is always excellent. I came in for a tyre change last week, there were 4 people waiting and the service department were experiencing some upheaval due to the work going on, how ever, 15 minutes later my car was ready. Well done!      

Kind regards   C Blake

 

Hi

 I would just like to say how much I appreciate the kind way that Sam Read handled the selling of my little Peugeot. He was very informative, absolutely honest and professional. He certainly did not give me the "Hard Sell" which went a long way towards my buying the vehicle there and then.   I was very nervous when I took it for a test drive and Sam was very encouraging and persuaded me to give it a go.   I love my little blue car and find it very easy to drive and park. It does everything that Sam said it would.   Thank you to Telford Motors and especially the lovely Sam Read.

Yours Truly   B. Berry

 

Hi Jayne

Sorry I missed your call today!   I am sending this email regarding both the sales and after care service I've recieved at Telford Motors. I would like to say both were excellent and by far exceeded my expectations.

The sales rep was excellent, really helpful and had patience while I dithered in making my decisions! After a fault was discovered with the car last week the after care service team picked this up and were yet again fantastic!.   My whole experience so far has been brilliant and will certainly recommend you to others. I will be back for future services and car sales!.

Mr C Wilson

 

Hello Lindsay,

we feel we had excellent service from Dave and Dean as the whole purchase experience was easy and professional. The car is great and we are very happy with our choice. We would definitely recommend buying from you.  

Many thanks  Mrs T Godson

 

Dear Sir

I would like to place on record the polite, courteous and efficient manner I have received of ALL your staff.   As a Motability customer I would especially like to thank Mr. Dean Dawson for the help and advice he has given me, especially dealing with all the paperwork.  At no time did he put me under any pressure or talk me into anything.    This is my second car from Telford Motors and I would have no hesitation in recommending them to anyone. I would especially recommend Motability customers see Mr. Dawson.   Wishing you every success in the future.

C Hough   Shrewsbury.

 

Thank you and your staff, for a very helpful and professional journey, in purchasing my choice of car , no pressure or usual sales person jargon, a total pleasant experience. Happy motoring to all. Very much looking forward to driving it.

Mrs CD Jones

 

Dear Sir   We are really pleased with our car and Sam is brilliant with us. We shall no doubt be back in the future. This is our 3rd car off you now so that say's something doesn't it? We have always dealt with Sam.  

Best Regards   Sue and John Hemming.

 

Dear Sir / Madam

Re: Anti Polution Fault

Having visited Telford Motors Service Department with the above fault all my worries were erased by Alexander Asprey explaining al the options and arranging a loan car while repairs were carried out.  This was way above expectations. Car repaired within hours of drop off.   Telford Motors has to make a profit like all dealers but customer satisfaction seems to come first.

A P  Blakemore

 

Hi Jayne

I am only too pleased to give you feedback after our recent MOT at your centre. I found the service you provide in courtesy and professionalism very good. When I purchased a car from you I have to be honest I was a little sceptical with the offer of free MOT'S for the life of the car. However this is the second MOT we have had at your dealership and both times I have been impressed. Thank you for bringing back my faith that not all companies are driven entirely on profit. I remain a loyal customer and we definitely be returning with my second car for Its MOT and when we change our first car you will be the first port of call. thanks.

G Carmichael.

 

Thanks very much.   First class service from Dean all the way through.   I Look forward to doing business with you again in the future.

Regards   Ian M  

It has been a pleasure dealing with Richard, straight forward talking, not pushy, ideal salesman!

Mrs K Page

 

Dear Sir

I would commend Mr Dean Dawson for the very professional way in which he handled the sale. I will not hesitate to recommend Telford Motors to others and in particular Mr Dawson       Again many thanks

C Bailey

 

To whom it may concern,

I would like to compliment Ian Johnson as a sales person. I informed him of what car i was interested in and what my budget was. He informed me straight away upon discussion with his manager, the car i wanted was out of my budget range. I explained i would go away and think about it. Upon this there was no heavy sales pitches, no pushing to view a different car and please excuse this expression but there was no 'bull sh*t' talk. I have had bad experiences with car sales person's but I would recommend Ian to anyone as a sales person.   The whole transition from start to finish was smooth and a pleasure. My overall impression of all the staff at Telford Motors was pleasant, polite and not pushy.

Regards   C Khaira

 

I should say that Richard is an excpetional salesman and a credit to your dealership. he kept me informed at all time and could not do any more for us. Knowing that the support is still there even after the purchase also brings peace of mind.  Please pass on my thanks and if all Peugeot garages are of your quality I can foresee a long motoring relationship.

R Laurent

 

Thank you for your email.

The car was bought for my daughter who has just recently passed her test. She is delighted with the car as are we. I would just like to say Thank you to Ian Johnson the sales executive we dealt with who was very professional and helpful and if in the future we decide to purchase another car I wouldn’t hesitate to come back to your garage.

S Hough

 

We were very happy with the whole experience. David and Richard looked after us very well. We would have no hesitation  in recommending your dealership to our friends

Mr C Douglas

 

We are both looking forward to travelling many miles in our Peugeot and would just like to add that it was a real pleasure dealing with Richard.  He is a very pleasant and polite gentleman with a relaxed but efficient manner. All together a very nice man!

Sheila & Mike Price  

 

In December 2011 I decided to trade in my car for the new peugeot 508, I had the pleasure of dealing with your salesman, Ian Johnson. Ian demonstrated the product knowledge and efficiancy I have come to expect of Telford Motors. Within a few days he had me back on the road aagin with everything "signed, sealed and delivered". I would like to express my thanks to him that at no time did he attempt to bring the slightest pressure on me to take delivery of a car that might not have been quite what I was looking for. Indeed, over the years that I have had occasion to call in for advice, ALL your sales executives have been willing to sort out any problems that I may have had.   Speaking as a retired R.A.F aircraft engineer I am happy to relate that the work carried out on my previous car by your technicians has always been of the highest standard and I am confident that this will continue in the future.   I would particularly like to mention Debbie Lees who, in her polite and pleasant manner, in her various roles has always ensured that the services were carried out on time and are convinient o me whenever possible, and that I know precisely what has to be and has been done to the car whilst in the workshop.   In summary , it has been a pleasure to deal with your friendly, helpful staff since I chanced upon Telford Motors some years ago. I trust that your business will continue to thrive in these austere times and that our association will long continue    

T.P

 

Ian was very good. Very professional and patient with us as we had a little one with us on every visit. The car is great. Please pass on my comments to Ian and the manager. He made the experience for us!

Stuart Perry BA(hons), PGA   General Manager The Shropshire Golf Centre

 

I would just like to say that the whole experience of purchasing my car from yourselves was excellent. In particular I would like to thank Ian Johnson for his help - he made the whole process enjoyable and 'hassle' free!!   I have to say I am very pleased with my purchase!!   It makes such a difference to be treated as a valued and welcome customer - I had been looking at another manufacturers car, however when I rang the main dealer in Telford the total 'indifference' of the sales person I spoke to completely put me off both using them and that make - their loss not mine!!  Once again, many thanks to Ian for his help and professionalism.

Malcolm Jones

 

On Thursday 23rd my car was in your Service Department for its MOT. I would like to say just how impressed I was with all your staff. They are a credit to the business.

Mr C.R. Poole

 

Just wanted to say a massive thank you to your service department on their excellent customer service shown to me.   I have just bought my second vehicle from the Telford Dealership and had to bring my car in just to have a few little tweeks done on Monday of this week   I was driven to my place of employment after dropping off my car by a lovely young man (think it was Nathan- not sure?) and collected again to pick up my car (by the way i love it)   The service assistant Debbie was so kind, ,helpful  and very professional in her manner and nothing was to much trouble. Can i just say that this is so nice to see that you provide such an excellent after sales service to your customers and feel that it deserves recognition.  I can only speak highly of the service that was provided.   Again please would you pass on my thanks to your staff

Mrs Bird

 

I've sent back one of the Ipsos questionnaires yesterday after we took delivery of our car.  I just wanted to say thank you to Richard Stanley who made visiting Telford Motors a very pleasurable experience.    My husband and I visited all the local dealers in the vicinity the same day we came to your showroom.  There were marked differences in the reception we encountered at the various places. From the moment we stepped into Telford Motors we were spoken to, given helpful information and shown vehicles suitable for my needs once they were described to your sales executive, Richard Stanley.   We were treated with indifference from one showroom, ignored at another and left for a very long time at another whilst they found someone to speak to us.  We were then shown inappropriate vehicles at a couple of places. Telford Motors restored my faith in customer service.   Our whole experience from the moment we stepped into the showroom to collecting the car yesterday has been excellent.  We have been kept informed throughout and nothing has been too much trouble. May I also say it's lovely to walk into somewhere where people smile.   I will fill in the satisfaction survey and make sure I include the above points.

C Cooper

 

I was pleased with the way the sale was handled and Dave was professional, helpful and courteous throughout. It was nice to avoid any high pressure sales or silly negotiation ploys - I believe a fair price was agreed and hopefully the car will prove it's worth.   If the after sales service (if required) proves as good I would happily consider purchasing a car from you again in the future.

Mr Green

 

I would like to say that I have had excellent customer service from Richard.   I had 2 test drives in a 207 (the one I brought) which was different to my 206 I was used to. I struggled at first but with guidance from Richard I am now OK with it. I am a very happy customer.

David , Telford

 

I found Sam to be very helpful, polite and courteous.  He provided me with information which helped me decide to buy the car.   Mrs Warr       Just wanted to say, I absolutly LOVE my gorgeous new sexy car! It drives like a dream and I feel like I've won the lottery driving around in it. LOL

Belinda  

 

 

Just writing a quick letter to yourselves with regards to the above salesman.  Richard was a great help when I ordered my new mobility car.  He was the most pleasant, nicest salesman I have ever met.  He wasn't pushy and praised me on my choice of vehicle.  I felt so relaxed and comfortable in his presence, it felt like I had known him a long time.   Even when the obstacles occurred with the building of my car (disasters in Japan, etc), Richard kept me informed regularly and was already apologising for the delay, even though it wasn't his or anyone else's fault.   As a whole I found the whole of he staff there at your branch pleasant and friendly but Richard does stand out the most (as he phoned to make sure I got home safe with the new car, a few hours after I had picked it up).   Once again thanks again as he is still looking after me now.

M Cheadle

 

I would like to take this opportunity to thank you all for the support my wife and myself received from Dean, he answered all our questions and made us feel very confident in your cars and the after care service.   Dean took the extra time to make sure we understood all of the options to us and for that i would like to thank him..   I will be a customer for a long time and so will my daughter when she passes her test.

Mr D Ward  

 

I also wish to say, that you are very lucky to have a employee as wonderful as Richard (Stanley). I called over 8 different car dealerships, to discuss getting  car, and NON of them were as helpful, polite, curtious, professional and thorough as Richard. ( Some of them - Ford, didn't even have the decency to call me back)  

Because of his helpful and polite attitude we decided that we didn't trust any other car sales person, as they couldn't give us proper answers-honesty is what you need when making such a huge decision , ( we originally wanted a MPV but you didn't have a Bipper for 16weeks in auto) even though Citreon, had one in Shrewsbury and could get it fast, we just didn't feel comfortable using any other  dealer.

I would strongly recommend your dealership to any friends and family wanting a new car, as his manor and service has been top through out the whole process of getting a new car.

I am very pleased with the service he's provided, and I will be contacting Peugeot Head Office to congratulate them on having such a wonderful salesperson within their company- as I think they deserve to know about the level of service you are giving to customers such as myself.

Laura, Trench

 

My husband and I were not only impressed by the Peugeot car but also by the way Richard Stanley took the time and trouble to explain everything to us. It was an interesting day as we visited lots of dealers in the Wellington/Telford area.  The reception we got at Telford Motors was far superior to any of the other places. The test drive confirmed our decision.   Richard could not have been more helpful and he has made the whole process so easy for me... thank you.   Mrs C Cooper, Wellington       Just a sort note to thank you for level of service I experienced last Monday (June 6) when I brought in my 107 for a puncture. I was sheer delight to experience such exemplary customer care.

Mr A Beskine, Daventry

 

We have been a customer of Telford Motors for quite a few years now. Our first car was a 206. This car gave many miles of trouble free motoring so I had no hesitation when the time came to change.  As my wife needed a bit more space getting into and out of a car we went for a 307, Once again a very impressive car. In 2008 we changed again to a 207.  

We have always dealt with David Astley, he is a credit to Telford Motors, his product knowledge was spot on and he never put us under any pressure. He was able to answer all of the questions we put to him.   Likewise Debi in service has been a pleasure to deal with. I would not hesitate in recommending Telford Motors to anyone."

Mr C R Poole, Telford.

 

I have been a customer of Telford Motors for the past three years, dealing with Sam Read. I am impressed with his friendly manner as well as his product knowledge. What ever the question Sam either knew the answer or goes out of his way to find out.  

When I came in to change my car to a 308CC GT100 Sam went the extra mile to ensure the whole experience from ordering the car to my taking delivery went smoothly.  I would recommend Sam and Telford Motors to anyone   Mr P Creswell, Albrighton       We have been dealing with Telford Motors since 2002. My wife and I have Peugeots 207s, in total we have had 4 new and 1 used car.  The service we have received has always been first class, from both the Sales and Service Departments.  

I run a driving school so having any issues resolved promptly is very important as time of the road affects my business. I am pleased to say Sam Read and the staff at Telford Motors have always been First Class.#   Chris Blake, Shifnal.       We have dealt with Telford Motors for many years, we have always had excellent service from the staff who work there, from buying our cars, after care service etc they have always been very professional and attentive for all our needs.  

We strongly recommend anyone who is looking for a new car to visit them at their show room to see the cars and get advice. There is never any pressure to buy but you will always get an understanding of your needs and helpful advice.

Mr and Mrs T Spencer

If you would like to leave a comment please email andyguy@telfordmotors.co.uk or you can call me on 01952 620404          

 

 

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